Frequently Asked Questions
Everything you need to know about creating and wearing your colorful designs.
What is included in a standard Rainbow Loom kit?
Each standard kit includes the authentic Rainbow Loom, a metal hook, a bag of high-quality latex-free rubber bands, and C-clips to secure your bracelets.
Are the rubber bands safe for children?
Yes, all Rainbow Loom products are lead-free, latex-free, and phthalate-free. They meet all US government toy safety standards to ensure a safe crafting experience.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 10-21 business days.
What is your return policy for accessories and kits?
We offer a 30-day return policy for unopened and unused items. Due to the nature of the product, we cannot accept returns on opened band packs for hygiene and safety reasons.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email with a tracking number and a link to monitor your package's progress.
Do you offer bulk discounts for school clubs or parties?
Yes, we offer special pricing for bulk orders intended for educational purposes or large events. Please contact our support team for a custom quote.